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National Silver Academy (NSA) Course Details
Training Provider: Singapore Professionals and Executive Co-operative Limited


Course Details

Date: 21 & 28 August 2020
Time: 9.30am to 1.00pm
Location: 12 Arumugam Road, LTC Building B, 02-12A, S 409958
(MacPherson CC & DT MRT Exit B, Beside Caltex Station. Bus Stop:24,28,43,70,76,80,135,154,137)



age 50 and above

Course Fee $210 $42
(Plus receive $50 NTUC FairPrice voucher!)


Course Objectives

Performance Management is about motivating individuals to improve their performance and value add to the team. The key is about getting results by understanding people behaviours and what matters to them. It is about getting individuals acceptance of goals and standards. "What is to be achieved and what is in for me" and "How can I contribute and how it is to be achieved".

Learning Outcome

At the end of the session, participants will be better able to identify skills and knowledge deficiencies leading to performance that is below expectations. Participants will be better able to identify the cause or lack of willingness leading to performance that is below expectations.

Topics Covered

Elements of People Performance (3.5hrs)

  • When to Coach and when to Counsel 
  • The Process of People Coaching
  • Describing a Problem
  • Finding cause of a problem
  • Looking for solutions
  • Implementing Solutions 
  • The importance of Follow Up and Reinforcement

Surfacing an Attitude Problem (3.5hrs)

  • The Process of Performance Counselling
  • Understanding Defensiveness
  • Techniques for reducing defensiveness
  • Creating a Willingness to Change
  • Follow Up and Reinforcement


Training Delivery Method

ENTRY Behaviour: Participants give their approaches to a current or past problem (1.5 Hours).
EXPLANATION: Facilitator imparts a new approach to address the problem (2.0 Hours).
EXERCISE: Participants work on exercises designed to internalise and translate concepts into practice (2.0 hours).
APPLICATIONS: Participants use the new concepts and practices learnt to the problems they raised (1.5 hours).

Trainer: Mr. Ong Teong Wan

Academic Qualifications: BA, Dip Ed (Singapore), Post Grad Teacher Trainer (Oxford), MBA (International Business) Univ of Southern California, USA. Certification: Certified Instructor-Kepner Tregoe Associates, Certified Facilitator-Louis Allen Management Systems.

26 years Corporate Training Consultant, SIM. Training Experience: Founding President, STADA. 5 years Group Director (HR) Union Carbide Group in Singapore. 5 years Area Training Manager, National Semi-Conductor Singapore. 5 years Teachers Training College Lecturer/Professional Staff SEAMEO Innotech Centre.

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