If you've watched the evening news in the 2000s or 2010s, you may remember Mr Chua Chee Wai. The veteran police officer was recognised for his calm and composed presence when addressing the media — whether explaining how curry powder was used in a 2003 robbery or updating the public on a spate of break-ins across Dunbar Walk, Kurau Terrace and other private estates.

After more than 30 years of service, Mr Chua Chee Wai became a familiar face representing the Singapore Police Force. From 2018 to 2023, he served on the Singapore Police Co-operative Society (SPCS) board, was a member of its Investment Committee, and also chaired Premier Security Co-operative. In these roles, he evaluated long-term strategies and explored new revenue streams to benefit members.

“With over 30 years in the Force, I have witnessed first-hand how co-operatives support both serving and retired officers,” he said.

He recalled how, in earlier years, officers often faced challenges when approaching banks for financial needs such as housing, study or renovation loans. Processes were complex and discouraging. The SPCS board developed structures to ensure officers received affordable financial services and long-term support for themselves and their families.

Founded in 1926, SPCS is celebrating its 99th anniversary this year. Over time, it has grown into a trusted financial institution for police officers and law enforcement staff.

“By offering loans at significantly lower interest rates than commercial institutions, SPCS enables officers and their families to manage their financial obligations with greater ease and confidence,” he noted.

Despite innovation and change, SPCS’s core values remain consistent. It continues to provide accessible and transparent financial services, with steady returns and competitive dividends free of complex conditions.

“Unlike many banks, which require you to spend or credit your salary to qualify for higher rates, we provide straightforward and consistent returns,” said Mr Chua. “This reinforces financial stability for our members.”

The co-operative also promotes financial discipline through structured savings plans, helping members build a financial cushion for the future — support that has proven especially valuable in uncertain times.

At SPCS and Premier Security Co-operative, Mr Chua contributed to board ‘s strategies that provided financial stability, second-career pathways, and dignified transitions. Beyond financial services, the co-operatives support officers as they move into the next stage of their lives. Premier Security Co-operative Ltd — a joint venture between SPCS and the Singapore Government Staff Credit Co-operative Society, Singapore’s first credit co-operative — creates meaningful second-career opportunities for retired officers and seniors who wish to remain active.

“Through SPCS and Premier Security, we help retired officers become mentors, trainers, or industry professionals. It gives them purpose and allows them to continue contributing meaningfully,” he said.

He also recalled how the board’s diversity became a strength. Directors from different ministries and sectors brought opportunities for cross-sector knowledge exchange, strengthening the co-operative both financially and socially.

At its core, SPCS combines the values of public service with commercially sound practices, enabling it to operate responsibly while making strategic decisions that benefit members and meet regulatory standards.

Premier Security Co-operative, while sharing SPCS’s ethos, adopted a future-ready mindset in line with Singapore’s Security Industry Transformation Map. As contracts shifted towards outcome-based models, the co-operative invested in technology to stay relevant and efficient.

A key milestone was the establishment of a new Command Centre, where staff monitored live CCTV feeds enhanced by artificial intelligence (AI). Patrol robots were deployed in corridors and lift lobbies at sites such as Cross Street Exchange. Team members were trained to operate this equipment, which became a vital asset in a manpower-stretched sector.

“The adoption of autonomous robots and AI analytics has enhanced our ability to proactively monitor security threats,” he said. Partnerships with technology providers also allowed the co-operative to offer integrated solutions to the wider security industry. “This has expanded our guard service offerings and raised industry standards, while giving retirees and senior workers opportunities to continue working in meaningful roles.”

As SPCS approaches its centenary, Mr Chua reflected on the quiet but significant impact of co-operatives. For him, the mission has always been about care and ensuring the system works for those who have served. “That is why SPCS’s vision — to be the choice co-operative, with a mission to add value to the well-being of our stakeholders — remains as relevant as ever,” he said.

Building on this, he emphasised that both SPCS and Premier Security Co-operative must continue to evolve in response to emerging trends and operational challenges. “By staying true to our vision, while embracing innovation and focusing on financial stability, career empowerment and industry transformation, we reaffirm our commitment to serving and supporting our members for years to come.”

Faces of Co-operator is a seasonal column featuring the stories behind co-operative employees and members. Here, we featured Mr Chua Chee Wai, a member of The Singapore Police Co-operative Society and Premier Security Co-operative.

By Sng Ler Jun; Interview has been edited and condensed for clarity.